Notice, act,
hand off.
It reads your accounts, sorts overdue invoices by customer and age, sends a friendly reminder, then a firmer follow-up, then a final notice — and hands the account to a person when there is a dispute or a negotiation. Every action is written down.
What it knows. What it can do.
Everything is agreed before it starts. You sign off on what it remembers, what it is allowed to do, and when it must stop and hand the case to a person.
Short answers
to the long worries.
Will it damage our customer relationships?
Tone and timing are set for each kind of customer during setup. It is persistent and professional, not aggressive, and it hands the account to a person the moment a customer raises a dispute.
What happens if a customer responds with a complaint?
It recognizes the signs of a dispute and passes the conversation to a person right away. It never tries to resolve a dispute on its own.
Does it replace our finance team?
No — it removes the repetitive follow-up that nobody wants to do, so your team focuses on the accounts that need a real conversation.