What the operator
takes on.
Invoice follow-up with slow-paying accounts, follow-up on open quotes and proposals, and timely reorder prompts — handled for you, with exceptions sent to your team.
Slow-paying accounts stretch payment for months.
Quotes die in inboxes with no follow-up.
Reorders only happen when the customer remembers, so repeat revenue leaks.
Every month a balance sits unchased is cash you are lending your customers — and every quote nobody follows up is a sale left to a competitor.
What it knows. What it can do.
Everything is agreed before it starts. You sign off on what it remembers, what it is allowed to do, and when it must stop and hand the case to a person.
Short answers to the long worries about b2b distributors.
Will it annoy our customers?
Tone and timing are set for each account. It is persistent, not pushy.
Does it work with our ERP?
It reads only what it needs. We map the connection in the blueprint first — NetSuite, SAP, or whatever you run.
What if it gets something wrong?
When it is unsure, it hands the case to a person. You approve its limits before it starts.