Notice, act,
hand off.
The operator manages inbound scheduling requests, checks availability against the live calendar, confirms bookings, sends reminders ahead of appointments, and handles reschedules and cancellations within the agreed rules. When a request falls outside the rules, it hands it to a person with the full context.
What it knows. What it can do.
Everything is agreed before it starts. You sign off on what it remembers, what it is allowed to do, and when it must stop and hand the case to a person.
Short answers
to the long worries.
Does it connect to our calendar system?
Yes. We map the connection in the blueprint and test it before anything goes live.
What if a customer has a complex request?
It handles standard scheduling on its own and passes anything outside its remit straight to a team member, with the full context.
How do we start?
With this one workflow. We set it up, prove it on your real data, and you decide whether to go ahead.