Trigger,
act, escalate.
The operator manages inbound scheduling requests, checks availability against the live calendar, confirms bookings, sends reminders ahead of appointments, and handles reschedules and cancellations within the agreed rules. When a request falls outside the rules it escalates with full context.
What it knows. What it can do.
Each operator is scoped at the start of the engagement. You sign off on its memory, its toolset, and the conditions under which it must stop and route to a person.
Short answers
to the long worries.
Does it connect to our calendar system?
Yes — we map the integration in the blueprint and run it in a properly configured setup before anything goes live.
What if a customer has a complex request?
The operator handles standard scheduling autonomously and passes anything outside its remit straight to a team member with the full context.
How fast is it live?
A working scheduling operator in weeks, proven on your real booking data before you commit.